REFUND AND RETURNS POLICY

REFUND AND RETURNS POLICY

We at jacketoutdoor.com are committed to providing you with quality products and services. If you are not completely satisfied with your purchase, here is our refund policy.

1. Refund Conditions
   ● Unused Products: We can only accept returns for a full refund if the product is unopened, unused and in its original packaging.
   ● Damaged or Wrong Items: If the item was damaged during shipping or the item you received is not what you ordered, please contact us within 48 hours of receipt for a return or exchange.
2. Refund Process
   Please follow the steps below to request a refund:
3. Contact our customer service team at the following contact information:

Email:17537262@qq.com

2. Phone: +86 18329155112 Provide your order number, purchase date, and reason for the refund.
3. Return the item to the specified address according to our instructions.
4. Refund Time
   ● After Return Received: Once we receive and inspect your return, we will process your refund within 3 business days.
   ●Refund method: Refunds will be made to your account using the original payment method.
5. Additional costs
   ●Shipping: The initial shipping costs for all returns are not refundable.
   ●Return shipping: Customers are responsible for return shipping costs unless the reason for the return is damaged or the wrong item.
6. Exceptions
   Certain product types may not be eligible for the refund policy, such as custom products, perishable products, and downloadable digital products.