FREQUENTLY ASKED QUESTIONS

We at jacketoutdoor.com take user experience very seriously and strive to ensure that every user gets the best service when using our website. If you encounter any problems during use, please refer to the following policy to report and resolve them.

  1. Problem Reporting
    If you encounter technical problems or service issues while using our website, please report them to us immediately by email or phone:
    When reporting a problem, please provide as much information as possible, including but not limited to:
    ● Your contact information (name, phone number, email address).
    ● The time and date the problem occurred.
    ● A detailed description of the nature of the problem, including any error messages or screenshots.
    ● The affected features or pages.
  2. Problem Handling Process
    Our customer service team will contact you within 24 hours of receiving your problem report to confirm the specifics of the problem and begin an investigation. We are committed to:
    ● Diagnosing the problem within 48 hours of receiving the report.
    ● Providing a temporary solution or workaround until the problem is resolved.
    ● Resolving most issues within 7 business days.
  3. Urgent Issues
    For urgent issues that seriously affect the operation or security of the website, we will give priority. You can indicate the urgency of the problem when reporting it.
  4. Feedback and Improvement
    After the problem is resolved, we may contact you to obtain feedback, ensure that the problem has been effectively resolved, and discuss possible improvements to prevent similar problems from happening again in the future.
  5. Limitation of Liability
    Although we strive to resolve all issues quickly and effectively, in some cases the problem may take longer to resolve or may require further assistance from the user. We are not responsible for indirect losses that may arise due to delayed resolution of the problem.